Shipping Policy

Standard Orders

All standard in-stock orders are dispatched within 2 business days of payment being received. You will receive a tracking number via email once your order has been dispatched.

Pre-Orders

Pre-order items are dispatched from the product release date listed on the product page, and within 5 business days of it. Your estimated dispatch window is shown on the product page and carried through to checkout and your order confirmation email. Please note that release dates are set by the manufacturer and may occasionally change without prior notice.

If your order contains both in-stock and pre-order items, the entire order will be held and shipped together once all items are available, unless otherwise arranged.

Free Shipping

Orders of $300 or more qualify for free Standard shipping within Australia. The discount is applied automatically at checkout — no code needed. Express shipping is charged at the usual rate.

Single cards are excluded. Single cards ship at a flat rate and do not qualify for free shipping, whatever the order value. They also do not count towards the $300 threshold — only sealed products do. An order containing both is charged shipping for the single cards separately.

Shipping Methods

We ship Australia-wide using trusted courier partners. Shipping costs and estimated delivery times are calculated at checkout based on your location and order weight.

Once dispatched, parcels are typically in transit for:

• Standard — 3–7 business days
• Express — 1–4 business days

Please note: all dispatch and delivery times shown on our product pages, at checkout and above are estimates only. They are an indication, not a guarantee. Transit times depend on the courier and your location, and can be affected by public holidays, peak periods and delays outside our control. Business days exclude weekends and public holidays.

Order Tracking

Once your order has been dispatched, you will receive an email with tracking information. You can also track your order through your account dashboard.

Lost or Delayed Parcels

If your parcel has not arrived within the estimated delivery window, please contact us via our Contact page and we will investigate with the courier on your behalf.