Legal
Refund & Return Policy
When we accept a return, when we do not, and how to lodge a claim.
Overview
At That TCG Store, we want you to be happy with your purchase. Please review our policy below to understand the conditions under which we accept returns and issue refunds.
No Returns for Change of Mind
We do not accept returns or offer refunds for change of mind. This applies to all orders, including those that contain preorder items, with no exceptions. Please ensure you are satisfied with your selection before completing your purchase. All sales for change-of-mind reasons are final.
Shipping Damages
We are not responsible for any damage that occurs during shipping. We take great care in packaging your orders, however once the parcel leaves our facility, it is in the hands of the courier. We recommend inspecting your parcel upon delivery and reporting any transit damage directly to the courier.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 7 days of receiving your order. We will arrange a replacement or refund at our discretion. Please include your order number and photos of the issue when reaching out.
How to Request a Return
For eligible returns, please contact us via our Contact page with your order number and reason for return. Our team will respond within 1–2 business days.