Refund & Return Policy

Overview

At That TCG Store, we want you to be happy with your purchase. Please review our policy below to understand the conditions under which we accept returns and issue refunds.

No Returns for Change of Mind

We do not accept returns or offer refunds for change of mind. This applies to all orders, including those that contain preorder items. Deposits are non-refundable: if you cancel a deposit order, or its balance cannot be collected, the deposit is not returned (see Deposit Orders). Please ensure you are satisfied with your selection before completing your purchase. All sales for change-of-mind reasons are final.

Deposit Orders

During a closure, some products can be ordered with a 10% deposit. Some products can also be ordered with the deposit shown on the product page. The deposit is charged at checkout, and the remaining balance is charged to the same card on the date shown on the product page and in your cart (for a closure, our first dispatch day back; for a preorder, normally the release date), or when your order is ready to ship, where the product page says so. If an order has more than one deposit item, the whole balance is due on the earliest of those dates. We may charge the balance up to a few days before that date to allow for payment processing. Your order ships once the balance is paid. Deposit orders need a card payment. If a release date moves, the balance is charged on the new date, never earlier.

Deposits are non-refundable. You can cancel a deposit order any time before the balance is charged by contacting us via our Contact page, but the deposit is not refunded.

If the balance payment fails, we email you a link to pay it. If it is still unpaid 3 days after the first attempt, we cancel the order and the deposit is forfeited. If we cancel a deposit order ourselves for any reason, we refund everything you have paid in full.

Shipping Damages

We are not responsible for any damage that occurs during shipping. We take great care in packaging your orders, however once the parcel leaves our facility, it is in the hands of the courier. We recommend inspecting your parcel upon delivery and reporting any transit damage directly to the courier.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 7 days of receiving your order. We will arrange a replacement or refund at our discretion. Please include your order number and photos of the issue when reaching out.

How to Request a Return

For eligible returns, please contact us via our Contact page with your order number and reason for return. Our team will respond within 1–2 business days.